Frequently asked questions
Ordering & Payment · Custom Manufacturing · Decoration, Marking & ID Tags · Toolbox Labels for Business · Awards, Team & Promo · Shipping, Returns & Support
Ordering & Payment
Should I order online or start a project?
Order online when the exact product, quantity and options you need are on the product page. Start a project when you need a part made to your drawing or requirements, a different material, size or wording, variable data, decoration of parts you supply, or ongoing production.
Does submitting a project request place an order?
No. A project request gives us what we need to review the work and follow up. Price, scope, schedule and payment are confirmed with you before anything goes into production.
Which payment methods and currency do you accept?
Prices are in U.S. dollars. Online orders are paid at checkout with the methods shown there. Quoted work is invoiced, and payment must be received before production or shipment.
Do you charge sales tax? Can my business order tax-exempt?
Michigan sales tax is added where it applies. Tax-exempt customers can order exempt once the proper exemption forms are on file with us; send them before invoicing or before your first order.
Do I need an account?
Creating an account lets you see your orders and order history and makes reordering simple. Business, bulk and repeat customers should create one.
Custom Manufacturing
What do you need to quote a part or product?
Use Start a Project: what you need, quantity and whether it repeats, your target date, and a drawing, STEP or STL file, sample part or photo if you have one. We follow up on materials, tolerances and any testing you require.
Do I need a finished 3D model or drawing?
No. We can build to your print or specification, or design the part from a sketch, a sample or a list of requirements. Engineering is quoted separately from parts.
Can you handle repeat or ongoing production?
Yes. Tell us your expected quantity per run and how often you reorder. Repeat jobs are quoted with their own reorder price, separate from the first run.
How large can you print, and in what materials?
Single parts up to 340 × 320 × 340 mm; larger items can be built as assemblies. Materials include PLA, PETG, ABS, ASA, TPU, polycarbonate, nylon, carbon- and glass-filled grades, and Markforged Onyx FR.
What should I expect from 3D-printed parts?
Additive manufacturing can produce minor layer lines, small dimensional and color variation, and cosmetic differences. These are process characteristics, not defects. Put critical dimensions, cosmetic requirements and acceptance criteria in your project request so we build and inspect to them.
Who owns the design?
Files and designs you supply stay yours, and you confirm you have the right to use them. Designs we create remain ColKy property unless ownership is transferred in a written agreement, which may carry an additional fee.
Decoration, Marking & ID Tags
Can you print on parts I supply?
Yes, after we review the part's material, surface, size, quantity and print area. Send a sample or photos with your project request.
Can every piece have a different serial number, QR code or name?
Yes. Upload a CSV or list with your order or project request, and we print each piece from it.
Will a printed tag hold up outdoors or around chemicals?
Tell us the environment: sunlight, heat, solvents, washdown or abrasion. We match the material and marking method to it before quoting. For IDs that must outlast a printed tag, we offer laser engraving and permanent marking.
Can you reproduce an OEM rating or certification plate?
Yes, for the manufacturer whose equipment it goes on, or with that manufacturer's written authorization. We print customer-approved content.
Toolbox Labels for Business
Which backing should I choose?
Flexible magnet is our standard for steel toolboxes, carts and cabinets. Neodymium magnets give a stronger hold on steel. Adhesive works on aluminum, stainless, plastic and other non-magnetic surfaces. Hook & loop is removable and repositionable anywhere the loop side can be applied.
Small or Standard size?
Standard labels are about 1 inch tall for full-size toolbox drawers and cabinets. Small labels are about 0.6 inch tall for shallow drawers and compact carts. Measure the flat area on your drawer face before ordering.
Can we get our own wording, colors or company logo?
Yes. Start a project with your label list, quantities and colors, and include your logo if you want it on the labels.
Are toolbox labels safe around children or medical devices?
No. They contain small parts and strong magnets and are not toys. Keep them away from children and pets. Magnets can interfere with pacemakers and other medical devices.
Awards, Team & Promo
How does team pendant chain pricing work?
Team chains are priced from 5 up, and the price per chain drops automatically in the cart at 25, 50 and 100 chains. For 1 to 4 chains, see the single Custom Pendant Chain listing. Design is included, and design work starts once the order is paid.
How do I send my logo for keytags or pendant chains?
After you order, we email you to collect your artwork. A vector file (SVG or PDF) works best; otherwise send the highest-resolution image you have.
Can you make trophy toppers or awards for our event?
Yes: 3D-printed toppers, embossed and engraved plaques, award components and complete trophies. Start a project with your event date, quantity and theme.
Shipping, Returns & Support
How is shipping handled?
Online orders show shipping at checkout. Quoted work ships at cost or on your UPS account number. Delivery dates are carrier estimates, not guarantees, so order early when an event or deadline is involved.
Can I cancel or change an order?
Orders can be canceled or changed only before production begins. Contact us immediately with your order number.
What can be returned?
Non-custom products can be returned within 30 days of delivery, unused and in original packaging, after we authorize the return. Custom, personalized and made-to-order products are non-returnable except as required by law. See Return Instructions.
What if something arrives damaged, defective or incorrect?
Contact us within 7 days of delivery with your order number, a description and photos of the product and packaging. We will arrange a replacement or refund as appropriate.
How do I reach you?
Email support@colky3dprints.com or call 989-692-8392, Monday–Friday 8 AM – 5 PM EST. Include your order number for existing orders.